Case Studies Journey Towards Excellence Delivered – Case 1


The Education Department of the primary law enforcement agency in Abu Dhabi, United Arab Emirates (UAE) employing 36,000 people.


The vision of the directorate is to become a police force that is more effective in the field, responding to the needs of society with the highest level of integrity and training. To this end, a dedicated team of highly qualified professionals that sources staff from educational institutions around the world to develop their internal talent wanted to establish a unique culture where excellence is the norm.


To introduce participants to a generic, non-prescriptive, holistic Business Excellence Model used by hundreds of world class leading organisations (regardless of their sector, size, structure or maturity) to improve their management systems, develop a culture of excellence, adopt best practices, drive innovation and improve business results.


On completion of this program participants were able to:

  • Perform self-assessments against the Business Excellence Model and start a business excellence programme in their organisation.
  • Explore the threats and opportunities that needed to be addressed to ensure their organisations remained buoyant and prosperous.
  • Gain a clear understanding of how to identify and develop strategies for growth and resilience.
  • Assess their organisation’s excellence maturity and learn how to move it to higher levels.
  • Develop organisational action plans to forward the journey of business excellence.