Case Studies Leadership Capability Building Delivered – Case 2


A Fire and Emergency Services Authority responsible for providing emergency services across the state, which makes up one third of Australia’s landmass (2.5 million square kilometres), supported by an extensive network of over 850 career firefighters and 25,000 volunteers.


This organisation wanted to build greater leadership capability in its entire workforce, including volunteers, in order to build greater accountability, more effective operation, improve collaboration across departments, deliver better services and become sustainable.


To design, pilot, develop and deliver the first non-operational Leadership Development Training program for Fire Station Officers and all volunteers. This project involved extensive consultation and collaboration with all key stakeholders. The program also included: designing and delivering a Train-the-Trainer program for a selected group of trainers from the Training Academy, with the purpose of transferring skills in-house and assisting this major roll out.


  • Established greater accountability throughout the workforce.
  • Improved compliance and effectiveness of processes.
  • Significantly enhanced collaboration between departments.
  • Enhanced relationships with all community stakeholders.